TERMS & POLICIES
Commitment to Privacy
Thank you for visiting the Richplanet website.
As per GDPR requirements, Richplanet only collect and use personal information required to provide the functionality and services required for business. In line with GDPR and other data protection requirements, Richplanet has adopted measures to allow the freedom of access to and control of personal data that it requires.
Collection of Information
Richplanet collects personal information in order to provide goods and services to customers. Information is obtained from a variety of sources:
· Directly from customer applications, questionnaires and other materials submitted by customers;
· From transactions in which Richplanet and consumers are involved; and
· From clickthru activity on the website
As per GDPR requirements, all optional (non-essential) offers of additional communication or collection of information are unselected by default, and must be specifically selected to be opted-in at time of submission. These options will have sufficient information clearly displayed as to their purpose.
PLEASE NOTE : The website contains two seperate entities which can collect data from customers. They are the online shop, which is accessed from www.richplanet.net/store, and the general information website, which is www.richplanet.net. The information website does not sell or disctribute products. When customers register for the online shop they have the option to register for newsletters. This can be cancelled at any time by de-selecting the option from their account menu. Registering for Newsletters via the general information website is seperate from the online shop and the data is held in a seperate database. In order to un-register for the general information website Newsletter the user can click the "Unsubscribe" link in the top right corner of the website (www.richplanet.net). The user is taken to a page where they can unregister their email address and their address will be deleted from the database.
At any point, the customer retains the ability to UNSUBSCRIBE from the general newsletter described above or unsubscribe from the online shop newsletter by un checking the tick box in their account.
The offer to subscribe to newsletters is by default not selected when a customer registers on the onlins shop. Customers must specifically and deliberately select this option by checking the box which will be clearly identified as to its purpose. (e.g. 'Subscribe to Newsletter' or similar).
Disclosure of Information
Richplanet does not disclose customer (personal) information to third parties other than in the process of directly providing a product or service as is the purpose of the website.
Customers placing orders for goods will clearly understand that required details such as name, address and postcode will need to be passed on to third parties such as courier or postage companies in order for them to fulfil your order. In addition, where appropriate additional personal information may be provided such as telephone number or email where these will also assist with or enhance the fulfilment of your order.
There are some circumstances where disclosures to third parties that are outside the scope of normal 'processing of customer orders' is required. For example, to effect, administer or enforce a transaction requested by you, or to companies that perform services for us or to prevent fraud.
Recipients of Information
Richplanet may disclose consumer information to companies affiliated with Richplanet and to companies or other parties not affiliated with Richplanet (subject to consumers' opt-out rights)
These recipients include:
· Financial institutions, such as banks, credit card companies and brokerage houses;
· Companies that process transactions or provide other services for us;
· Government agencies; and
· In addition, under United Kingdom law Richplanet is permitted to disclose customer information to certain recipients, like credit reporting.
We are committed to protecting the confidentiality of personal consumer information.
Richplanet limits access to personal information to those employees of Richplanet and its affiliates who need it to fulfill their business responsibilities. Employees must adhere to Richplanet privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal. Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.
We use appropriate security safeguards.
At Richplanet, security is a priority. We employ appropriate measures to protect consumer information against unauthorized access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. Richplanet continually reviews and enhances its security systems, as necessary.
We maintain procedures to assure the quality of information we collect and where applicable, we will inform consumers about how they can access their personal information and make corrections if necessary.
Richplanet employs appropriate measures to assure the quality of information we collect directly from consumers. Where Richplanet collects information directly from consumers or sources other than our business customers, we permit them, if possible, to dispute or correct any erroneous or out-of-date personally identifiable information. Of course, this correction would not be possible if the information is proprietary to one of our business customers, reflects historical transaction information or if correction would violate the privacy or legal rights of a third party. Where applicable, we abide by laws related to such information. You can correct factual errors in your personally identifiable information by sending us a written request to email@example.com that credibly shows error. We reserve the right to independently verify claims made. To protect your privacy and security, we also will take reasonable steps to verify your identity before making corrections. We provide this service unhindered and free of charge within reasonable limits, however, to prevent over-burdening of our systems, there may be daily limits imposed on the number of such free transactions we can process per customer.
The Richplanet website is not directed at children under the age of 13 and Richplanet does not collect or maintain information at our website from those we actually know are under the age of 13.
Website may be linked to other websites
Richplanet may create links to third party websites. Richplanet is not responsible for the content or privacy practices employed by websites that are linked from our website.
Deemed Necessary Contact and Opt-in / Opt-out Rights
For us to run our business efficiently, certain types of contact are deemed necessary as set out below. Types of contact that are not deemed necessary are therefore optional and are always of an opt-in type with the provision of opt=out at any time.
Deemed Necessary Contact
We strive to give consumers choices about how their data will be used. The only types of contact you will receive from us by default is information about updates to your account or information relating to updates of the status of your orders. Additionally, we respond to specific customer queries and will respond by request to inform you of ongoing updates pertaining to such queries.
Examples of Deemed Necessary Contact
Emails relating to registering of account, Emails relating to updates of accounts, Emails relating to request for account password resets, Emails relating to details of orders placed, Emails relating to order processing updates, Emails relating to Additional order information (tracking numbers, stock statuses etc.), Email Replies to Customer queries, updates relating to previous customer queries (e.g. regarding items previously requested to be notified when stock comes back in). Phone calls or correspondence relating to the above in case of inability to contact by email.
Additional Circumstances For Necessary Contact
Extra-ordinary circumstances such as returned parcels, failed payments, (urgent product safety concerns) using the most appropriate method of contact.
Optional (unnecessary) contact
Examples such as newsletter subscriptions, surveys or offers will by default not be selected and must be chosen by the user and have the facility to be opted-out at any time.
If you have any questions or indeed comments about our Online Privacy Statement,or for some reason believe we have not adhered to our statement, please contact:
E-mail the Richplanet Data Protection Officer: firstname.lastname@example.org
Ongoing Commitment to Privacy
We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world. Richplanet reserves the right to amend or modify this statement from time to time. We urge you to review this statement whenever you visit in order to obtain the most current statement. You may change your choices at any time.
Terms & Conditions
Welcome to the Richplanet terms and conditions, which apply to your use of the Richplanet Website(s) and Products. By accessing this
Website, and/or purchasing from Richplanet in any manner, you agree to be bound by them.
"Conditions" means these terms and conditions: "Personal Information" means any personal details provided by you via the Website; "User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires; "We/us/our" means Richard D. Hall Trading As Richplanet.net, "Website" means the website located at [www.richplanet.net] or any subsequent URL which may replace it; and "You/your" means you as a user of the Website.
We will provide you with access to the Website in accordance with these Conditions.
2 YOUR OBLIGATIONS
2.1.1 agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;
2.1.2 agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
2.1.3 will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
2.1.4 will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired;
2.1.5 will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
2.1.6 agree that in the event that you have any right, claim or action against any Users arising out of that User's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.
4 OUR RIGHTS
4.1 We reserve the right to:
4.1.1 modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
4.1.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
4.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
5 THIRD PARTY LINKS
5.1 In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
7 YOUR DATA
7.1 We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place.
7.2 You should be aware that:
7.2.1 if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and
7.3 We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise.
7.5 We undertake to fully comply with GDPR requirements and adopt procedures to this effect. Please view our GDPR Statement (below), which forms part of these Conditions.
8 INTELLECTUAL PROPERTY AND RIGHT TO USE
8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
8.2 The Website is Copyright, Richplanet, 2018. All rights reserved.
9.1 You may send us notices under or in connection with these Conditions:
9.1.1 by post to Richplanet mail-order processing, c/o Unit 30 Venture Wales, Bedwas House Industrial Estate, Bedwas, Caerphilly, South Wales, CF83 8GF;
9.1.2 by email to email@example.com
9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you.
10. LIMITATION OF LIABILITY
10.1 WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY.
10.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
10.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.
10.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United Kingdom law.
10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link.
10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for:
10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
10.7.2 any loss of goodwill or reputation; or
10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
10.9 We must urge you to always seek advice from an appropriate professional before considering administration of any of our products. These products are not intended to diagnose, treat, cure or prevent any disease.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
14 ENTIRE AGREEMENT
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
The Conditions will be exclusively governed by and construed in accordance with the laws of United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
The General Data Protection Regulation (GDPR) requires customers have control over their personal data.
Regarding use of the Richplanet website, when a user is logged into their Richplanet online shop account, they can
modify the personal data held about them by clicking on "ACCOUNT" on the top menu bar.
This is required for GDPR compliance with respect to personal data, namely;
Your Right to Data Rectification
Your Right to Data Portability
Your Right to Restriction of Processing
Your Right to Access of Personal Data
Your Right to Be Forgotten (please email firstname.lastname@example.org if you wish to have your account deleted)
Richplanet GDPR Audit
In addition to the above user account facility, Richplanet has performed an audit and revision of data handling procedures to ensure GDPR Compliance;
Appointed Richard Hall (Sole Proprietor) to the role of Data Protection Officer (DPO).
Confirmed that Richplanet do not collect personal customer data unnecessarily.
Confirmed that Richplanet suppliers who might be exposed to our customers personal data are themselves GDPR compliant.
Put necessary procedures in place to comply with GDPR and data protection requirements.
Ensured all staff are aware of and comply with necessary Data Protection Requirements.
Ongoing GDPR Compliance
The process of ensuring data security is ongoing and Richplanet will periodically review implementation to ensure ongoing compliance or if any changes are made to regulatory requirements in this area. We have implemented SSL on our website which means when we collect any data from visitors or customers, the data is securely encrypted when it is transmitted from the user to our secure server.
Richplanet Track Record Regarding Personal Data
Richplanet has always strived to minimize the exposure of our customers personal data.
By programming and maintaining our own website and sourcing and managing the hosting ourselves, we absolutely minimize the number of people who can potentially access customer data. Because website hosting is a complicated business, Richplanet has chosen a well-established, trusted supplier for this service. We draw on their industry-leading expertise in hosting technology to ensure that our data is safe and secure.
We have no external trackers on our websites. Many e-commerce websites are full of trackers that are constantly gleaning your browsing behaviour (personal data) in the background. These range from advertisments to social media to analytics software. If you install a browser extension that blocks or highlights these trackers, you may be amazed at how much this happens with most other websites out there. On our websites you will see zero!